Search Course Catalog (25 Courses Found)

By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them. There are three techniques for building good customer relationships: good relationship skills, sustaining interest, and asking good questions.

The techniques in this course are designed to help you with this task. Foster customer relationships and to recommend solutions to meet each customer’s unique business needs. In order to do so, you must truly understand the customer’s business – what makes them tick, and how they use your solutions to meet their needs and achieve their goals.

By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity. You'll learn the techniques for qualifying an opportunity; probing for active needs, identifying the buying committee, determining the timeline, and uncovering risk. You'll also learn three tips to successfully quality opportunities; verifying information, listening for other needs, and proposing alternatives.

By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

Designed for service and support professionals. This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.