Course Catalog (1083 Courses)

Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

Just how important are fire extinguishers? It turns out very important! Often ignored, these life saving devices play a vital role in keeping us safe. In this module, we’ll review the important things you must consider about your fire extinguishers.

Every 20 seconds, a fire department responds to a fire somewhere in the United States. Once a minute, a fire occurs in a structure. Although fire's toll has declined steadily over the past two decades, fire continues to cause major losses. In this course, we’ll discuss fire classifications.

Engineers, electricians, and other professionals work with electricity directly, including working on overhead lines, cable harnesses, and circuit assemblies. In this lesson, we’ll discuss using portable equipment.

As a leader, your success is contingent upon the success of those you lead. However, the success of those you lead is directly related to your skill as a leader so it makes sense to develop your leadership skills to their fullest. Learners taking this course will quickly understand that leadership is the willingness and ability to influence those around them at all levels.

Electricity has long been recognized as a serious workplace hazard. In this course, we’ll discuss the importance of de-energizing equipment before any servicing begins.

Many injuries, deaths, and property damage caused by workplace electrical hazards can be avoided. The first step in avoiding these hazards begins with safety awareness. In this module, we’ll discuss electrical equipment warnings.

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.

The term high voltage usually means electrical energy at voltages high enough to inflict harm on living things. Equipment and conductors that carry high voltage warrant particular safety requirements and procedures. In this course, we’ll discuss accidental contact with high voltage.

Electrical shocks can range from a mild discomfort to death. Electrical shock is a cause of workplace injuries that often results in long term disability and death. In this module, we’ll review electrical safety training.

Common symptoms of CTDs include a decreased range of motion, decreased grip strength, swelling of a joint or part of an arm, shoulder, neck, or leg. In this module, we’ll discuss the first steps you can take to prevent ergonomic disorders.

Health effects that can result from poor ergonomics generally affect the nerves, muscle, and tendons. Common symptoms include a decreased range of motion, decreased grip strength, or swelling of a joint. In this module, we’ll discuss good work practices that are vital in preventing ergonomic disorders.

Many products containing hazardous materials are used and stored in businesses routinely. In this course, we’ll review the requirements of the U.S. Department of Transportation, or DOT, for identifying these various types of hazardous materials.

An accident is any unplanned event that results in personal injury, property damage, or both. In this lesson, we’ll discuss the techniques you should use when interviewing individuals during the course of an accident investigation.

Accidents resulting in injuries requiring medical attention or resulting in significant property damage, as well as close calls or near misses of this type, should all be properly investigated. In this module, we’ll discuss an overview of accident investigations.

Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication.

Learners will observe eight video vignettes which will help them recognize and respond appropriately to unethical situations. Users will benefit from this course by learning to recognize unethical situations, evaluate decisions, understanding the importance of reflection.

By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.

After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need.