Search Course Catalog (195 Courses Found)

New Micro-Learning! It's normal for employees to be concerned about overall safety when returning to work after a health scare or pandemic. Your safety is of utmost importance. What's not allowed are threats and actions against another employee – regardless of the perceived health impacts that employee might have on others. Any form of abusive conduct (whether veiled or actual threats of violence) will not be tolerated.

New Micro-Learning! Gossip has no place in the workplace. Assumptions and gossip can lead to bigger issues – discrimination and even harassment. Using good judgement and good hygiene can help prevent the spread of workplace sickness - without discriminating against others based on what we might perceive as fact.

New Micro-Learning! Having a diverse workplace is very important. But until we are inclusive – meaning that we truly include and respect others - we are wasting an opportunity to leverage the power of that diversity. We can make assumptions (and stereotypes) about people based on their age… like younger people will be much better at embracing and using technology when compared to those that are older.

New Micro-Learning! Stereotypes are all too common in the workplace today. A stereotype is defined as an over-generalized belief about a particular category of people. Stereotypes are generalized because one assumes that the stereotype is true for each individual person in a group.

New Micro-Learning! Bias refers to negative or positive assumptions usually applied to groups of people. Bias can be persistent, harmful and/or unequal treatment of an individual based on a characteristic they possess or beliefs about a group with which they are identified. When we think about other people, we need to be aware of how bias may come into play. This is particularly true when the same behavior is seen as positive or negative depending upon if the person is a man or a woman.

New Micro-Learning! When we meet new people, we can be unfamiliar with how to pronounce their names. But what happens when we let someone’s name interfere with our judgment? When we make decisions - like hiring - based on just a name of a candidate, we definitely exhibit bias. We should instead look not for culture fit but for a culture add – what can a person bring to the team.

New Micro-Learning! While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language. For customers who are speaking in a language that is not their native tongue, it can be extremely frustrating for them and getting upset with them won’t help the situation.

New Micro-Learning! Equity in a workplace means everyone receives fair treatment. That means there is transparency, and everyone knows what to expect in terms of consequences and rewards. In other words, equity is what happens when all members of a diverse group of employees have equal opportunities and support to succeed and grow!

Diversity and inclusion dynamics are the positive or negative reactions that occur when dimensions of diversity, such as culture, experience, and expectations, come together. An “Oh?” moment occurs when “difference makes a difference!” In other words, it occurs when diversity and inclusion dynamics impact our relationships, behavior, or understanding of a situation.

New Micro-Learning! Workplace diversity is not an option — it is a reality. And the true value of that diversity allows organizations to draw on a fuller range of experiences - allowing them to think more creatively and avoid biased decision-making. But when it comes to workplace diversity, there are some key terms you must understand in order to overcome the very issues that prevent us from embracing and leveraging the full power of diversity. We’ll define and discuss a few of those key terms in this course.

New Micro-Learning! More and more teams are working remotely - and for many people - this is a brand-new experience. For managers, this means another level of complexity when it comes to supporting team members while making sure that the work gets done. This course is designed to give you some ideas for how to keep your team engaged and productive while they are working remotely.

Patients in gender transition are dealing with emotions, questions, stares and even discrimination. The bottom line message of this short video is simple: Everyone must be treated with respect. It doesn’t matter if you are a patient, co-worker or vendor, we all deserve to be heard and treated fairly…and…sometimes we need to speak up to make that happen!

New Micro-Learning! One of the most common management challenges involves how to effectively manage all kinds of different people, not just people who look and think as we do. With the influx of millions of Millennial and Gen Z employees, understanding the differences across generations in the workplace has become a huge focus for supervisors, managers, and HR professionals.

New Micro-Learning! Making decisions. It’s a part of your life, every day. Deciding what to wear to work in the morning, what to eat for dinner, and whether to walk up the stairs or take the escalator are some of the easier decisions to make during a typical day. On the other hand, when it comes to making decisions at work that involve other people, your decision is dependent on a variety of perspectives, including your hierarchical or equality decision making style.

New Micro-Learning! Inclusion is about recognizing and responding to the needs of all employees. It’s talking about co-workers in a supportive way, rather than criticizing them behind their backs. Most importantly, inclusion is about making sure work assignments and activities, including work-related social events, do not exclude or disadvantage anyone.

New Micro-Learning! Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or their apparent membership in or identification with a particular group. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed, we can better resolve problems and promote more effective working relationships.

New Micro-Learning! The average work environment now might have up to four generations under one roof. That said, the old dog and the young pup need to work harmoniously in order to get things done. While these totally different generational viewpoints and approaches to work can undoubtedly be beneficial, they can also be somewhat challenging to navigate.

New Micro-Learning! The newest generation of workers (Gen Z) will increase the complexity of managing and working across generations, especially considering that more than 75% of workers identify "managing multi-generational teams" and "different work expectations across generations" as challenges. Organizations must prioritize generational training to ensure the generational gap at work doesn't continue to expand and result in poor communication, collaboration, engagement and more.

New Micro-Learning! Knowing when and how to deal with issues of sexual orientation, or sexuality, or even lifestyle choices can be a challenge. They're the kind of things that can give rise to gossip and innuendo, at the very least; and outright hostility and harassment if you don't deal with them correctly.

New Micro-Learning! Now that you have made that new hire, how do you ensure they stay on the team? This course will take a look at the leadership steps you must take as you onboard your new hire so they feel included and set for success.