Got Sales?® Cross-Selling and Up-Selling
LearningBytes® Course

Got Sales?® Cross-Selling and Up-Selling

25 Minutes Level: Foundational

By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.

Target Audience: General
Language: English

Sales & Service

Features

  • Audio Narration
  • Branching
  • Interactive Exercises
  • Inline Quizzes
  • Post-Assessment

Learning Objectives

  • Identify the difference between cross-selling and up-selling
  • Identify the importance of cross selling and up-selling
  • Identify the techniques for cross-selling and up-selling

Description

Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques. Cross-selling and up-selling are important to maintaining customer satisfaction and building customer loyalty. They can also boost revenue, helping the business prosper.

Learning Topics

Industry Settings

  • Healthcare
  • Industrial & Manufacturing
  • Office & General
  • Retail

Compatibility Notes

  • Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
  • Supports Android App: TrainingFlow™ app on Android devices
  • Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+


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