Got Sales?™ Handling Objections
25 Minutes Level: Foundational
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer.
Target Audience: General
Language: English
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Features
- Audio Narration
- Interactive Exercises
- Inline Quizzes
- Post-Assessment
Learning Objectives
Description
Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them. Think of an objection as a gift from the customer. Objections require an emotional investment, and few customers will go through the work of articulating an objection unless they’re truly considering what you have to offer.
Learning Topics
Industry Settings
- Healthcare
- Industrial & Manufacturing
- Office & General
- Retail
Compatibility Notes
- Supports iPhone & iPad App: TrainingFlow™ App on iOS devices
- Supports Android App: TrainingFlow™ app on Android devices
- Supports Current Browsers: Chrome 60+, Firefox 60+, Safari 12+, Edge 16+
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